Welcome to the support center

In order to streamline support requests and better serve you, we use a support ticket system. Each support request is assigned a unique ticket number which can be used to track progress and responses online. A valid email address is required in order to submit a support request.

We inform our kind customers that, only after submitting a complaint to Blu Jet and after sixty days from submission (for journeys departing from Italian ports or arriving in Italy from non-EU ports), it is possible to contact the Regulatory Authority of Transport, pursuant to Regulation (EU) n. 1177/2010, relating to the rights of passengers in transport by sea and inland waterways, through the specific telematic system (SiTe), available on the Authority's website, or with the form to be sent by registered mail to the address of Via Nizza n. 230, 10126 – Turin, or by e-mail to one of the following e-mail addresses:

  • pec@pec.autorita-trasporti.it
  • art@autorita-trasporti.it